This website is owned and operated by solarZero Limited. If you wish to contact us please phone us on 0800 11 66 55, or email email@example.com.
solarZero has primary responsibility for the customer’s order, information, payment and privacy. Panasonic is the distributor and supplier to solarZero. All customer contact, other than to arrange delivery of the product, is with solarZero.
Ordering goods and services from us
When you place an order with us, you are making an offer to buy goods or services. An order is placed on our website via adding a product to the shopping cart and proceeding through our checkout process. The checkout process includes giving us delivery and any other relevant details for your order eg. entering payment information and submitting your order. The final step consists of a confirmation page with full details of your order, which you are able to print as a receipt of your order
We do not supply trade quantities and reserve the right to limit the number of an item customers can purchase in a single transaction.
We will send you an email to confirm that we have received and accepted your order, which indicates that your order has been accepted and you may not cancel it.
We will take payment from you when you submit your order and it is accepted by us.
Customers can place an order online using their credit card via our secure payment gateway (Stripe)
If a product is on backorder solarZero will liaise with the customer and confirm if they are happy to wait for the item, or if they require a refund.
Once processed the customer order will go to Panasonic to be processed for delivery.
Refusing or cancelling orders
In the unlikely event that the goods or services ordered are no longer available we reserve the right to refuse or cancel an order.
We reserve the right to refuse or cancel any orders that we believe, solely by our own judgement, to be placed for commercial purposes, e.g. any kind of reseller. We also reserve the right to refuse or cancel any orders that we believe, solely by our own judgement, to have been placed fraudulently.
While we endeavour to ensure that the price and description of goods or services are accurate if there is an error in the process of listing a product or service on our website or a technical error in the processing of your order we reserve the right to refuse or cancel the order.
Our right to cancel orders applies to orders that have been accepted.
All prices listed on the solarZero store are in New Zealand dollars and are inclusive of GST. Please note that we reserve the right to alter prices on our websites at any time for any reason.
The discounted mysolarZero members-only price is reserved for logged in mysolarZero customers only. The website will display your discount based on the typical RRP. Where an RRP is not available for an item, the RRP will be calculated from an approximate average selling price in the market.
At this time, we only deliver to New Zealand addresses
Delivery areas exclude The Chatham Islands and Stewart Island
Delivery to a residential site is for metropolitan areas only. Rural deliveries will be to the closest distribution centre, where it is the responsibility of the customer to then pick up their order.
Delivery is FREE to the above delivery addresses.
The average delivery lead time is between 5-10 business days, however, sometimes your order may be able to be delivered earlier than this.
The Panasonic carrier will contact the customer prior to the delivery to notify them of the day and delivery window that their order will be delivered in.
Delivery is Monday to Friday, 9-5pm only.
The customer must be on-site to accept delivery within the agreed window. If the customer is not on-site, then the customer may be charged for redelivery.
Delivery is to the ground floor only.
There is no installation and no removal of rubbish or older products.
Returns & Refund Policy
For any faults or returns please contact solarZero 0800 11 66 55, or email firstname.lastname@example.org.
Return Authority Number
In all cases, with the exception of warranty service, product being returned have a Return Authority Number (RA) issued for it. Products returned without a Return Authority Number (RA) will not be accepted for collection by our transport agents or processed until relevant information is received.
Requesting a Return Authority Number (RA)
To obtain an RA number please contact solarZero on 0800 11 66 55, or email email@example.com. To assist in issuing a RA number in a timely manner, please have the following information ready:
Model and serial number
Reason for return
If the product is faulty a description of the fault is required, terms such as “No go”, “Dead”, or “Faulty” offers no assistance and can result in delays in service or the issuing of a refund.
Please note that the issuing of an RA number (RA) is to facilitate returns processing and DOES NOT MEAN A REFUND will be automatically passed.
Goods Damaged in Transit or Delivered in Error
If any goods arrive damaged or are delivered in error, please contact solarZero on 0800 11 66 55 or email firstname.lastname@example.org within 24 hours of delivery. Panasonic New Zealand Ltd. will arrange to have the damaged or incorrect item returned and either repair or replace the goods or refund the price to you, at its election. Damaged goods must be returned in the condition received by you with all original packaging, together with all packing slips. A product being returned due to damage, duplication, incorrectly ordered etc. must be returned unopened within a 21 day period after receipt.
Change of Mind
Please choose carefully as we do not have to provide a refund if you have changed your mind about a particular purchase.
Consumers Guarantees Act
Under the Consumer Guarantees Act 1993 (‘CGA’), you have guaranteed legal rights for goods (and services) you buy.
Consumer guarantees ensure that:
The goods are of acceptable quality, such that the goods:
do what they are made to do
are free from minor defects
are safe and durable and
are acceptable in appearance and finish
The goods are fit for a particular purpose as described by us.
The goods match the description accompanying the product.
The goods correspond with any sample or demonstration model where the goods are supplied by reference to such sample or model.
If the goods (or services) we supply do not meet a consumer guarantee, we will meet our obligations under the CGA to provide a solution.
The CGA does not apply where the goods have been used in a manner, or to an extent which is inconsistent with the manner or extent of use that a reasonable consumer would expect to obtain from the goods; and the goods would have complied with the guarantee of acceptable quality if they had not been used in the manner or to that extent.
If the goods (or services) we supply do not comply with a consumer guarantee but can be remedied within a reasonable time, we will either repair the goods or replace the goods with goods of identical type. If we cannot repair or replace the goods within a reasonable time, we will refund your purchase.
A ‘major failure’ is where the failure in the goods cannot be repaired or cannot be repaired within a reasonable time, or where the failure constitutes a ‘failure of substantial character’ as set out by section 21 of the CGA.
If a failure amounts to a major failure, you are entitled to return the goods and choose to have a replacement of the returned goods or a refund. Alternatively, you may elect to retain the goods and obtain compensation for the reduction in value of the goods.
Where you choose a replacement, we will where available, provide goods of the same type and similar value to the returned goods.
Delivery charges for returned goods
Any shipping costs to return the original goods to Panasonic New Zealand Ltd. will be at the cost of Panasonic New Zealand Ltd., where Panasonic New Zealand Ltd. considers the goods to have breached a consumer guarantee. If on examination of goods returned to Panasonic New Zealand Ltd., the goods are found to not be in breach of any consumer guarantee, Panasonic New Zealand Ltd. may charge you a fee for examining the goods, and any cost to return the goods to you.
Please note that goods must be returned within a reasonable period and you may be asked to demonstrate that you have purchased the goods from Panasonic New Zealand Ltd.
solarZero is responsible to refund the customer. Refunds will go back onto the credit card that the customer made the original purchase with. A refund may take several days from being processed, depending on a customer’s bank.
Privacy & Security
Customer information will only be held and used by Panasonic for the purpose of delivery. The capture, use and storage of customer information is the responsibility of solarZero and applicable privacy policies will be communicated with the customer.
Credit card security
Your credit card transaction will be processed by Stripe payment gateway. Stripe has been audited by an independent PCI Qualified Security Assessor (QSA) and is certified as a PCI Level 1 Service Provider. This is the most stringent level of certification available in the payments industry. solarZero and the mysolarZero store do not store your credit card details at any stage.
Our websites are intended to provide information for people shopping our products and accessing our services, including making purchases via our website and registering on our database to receive emails from us.
While we endeavour to supply accurate information on this site, errors and omissions may occur. solarZero does not accept any liability, direct or indirect, for any loss or damage which may directly or indirectly result from any advice, opinion, information, representation or omission whether negligent or otherwise, contained on this site. You are solely responsible for the actions you take in reliance on the content on, or accessed, through this site.
solarZero reserves the right to make changes to the content on this site at any time and without notice.
To the extent permitted by New Zealand law, solarZero makes no warranties in relation to the merchantability, fitness for purpose, freedom from computer virus, accuracy or availability of this website or any other website.
Changes to this Agreement