Kia ora

Yesterday it was announced that SolarZero has been put into liquidation.

As a valued customer, we want to reassure you that the services you receive are continuing and introduce you to the new service provider, Verofi.  

Verofi has replaced SolarZero Ltd (in Liquidation) and will provide ongoing customer services and support. Verofi’s role includes looking after the servicing and maintenance of the solar energy systems provided to you under your contract.  

Specifically:

• Battery replacements
• 24/7 monitoring and optimisation
• Repairs and replacements
• Moving house management

We expect you’ll have questions about how this news impacts billing and who you can talk to about any customer service queries.

Billing:

There is no change to your method of payment. All bank details and direct debits remain the same.

Contact us:

You can reach us on the same contact details as before; these have not changed. Please be aware that we are experiencing a high number of enquiries at this time, and appreciate your understanding during this transition.

Phone                    0800 11 66 55
Email                      customercare@solarzero.co.nz
Web                         my.solarzero.co.nz

Liquidators appointed

Verofi was appointed as the replacement servicer ahead of the liquidation. This will ensure that any subsequent events affecting SolarZero will not affect its residential customers. Customer payments go into a trust that is managed by Public Trust.

Russell Moore and Stephen Keen of Grant Thornton have been appointed as the liquidators of SolarZero Limited (in liquidation).

We will keep you updated as we work through this process. Our team is committed to ensuring services to our customers across the country continue uninterrupted.

The Verofi team